FAQ
Processing times:
Current processing times are 7-10 business days. We are a partially ready to ship shop and many items are made to order. Our processing times may increase during busy times to a 2-3 week timeframe.
Type of paper:
We are currently phasing out our premium regular matte paper and switching over to the buttery smooth premium paper. Your order may contain two types of papers but full kits will always be one type of paper.
Refunds and exchanges:
We do not offer refunds or exchanges on products. We work hard to ensure all items are up to quality. If you have a problem with your order, please email me at avalonandninth (at) gmail (dot) com
Cancellations:
Cancellations are only permitted if requested within 12 hours of purchase. Cancellations will not be honored during sale times.
International:
It is the international customers responsibility to ensure they understand the amounts that require customs fees on their orders. In the event of you refusing your package because it is charged the required customs fees, there will be a restocking fee of 20% of your order or $15, whichever is greater. You will then be refunded the remaining amount minus any shipping fees. To clarify, your refund will contain the amount after shipping is deducted and the restocking fee.
Problems with order:
If you find a problem with your order, email us promptly at avalonandninth (at) gmail (dot) com.
Package says delivered but never arrived:
Please check with USPS on this. Once it is delivered, it is out of my hands for what can be done. Check with your neighbors, others that gather mail in the house, and request the geo-tag locator from the post office. If you have a consistent problem with packages going missing, I do offer insurance. Please talk with me before purchasing.
If your order is returned to me because of incorrect address or delivery, you will be responsible for paying shipping to have it shipped to the correct address.
Our paper:
We take pride in the notion that our paper is bright, white, and very smooth. You deserve the best at an affordable price. All types of pens work on this paper. If using gel pens, please allow it to dry before touching as the pen may smear.
If you are having trouble lifting the sticker, try from another angle. Using a nail vice the end of your finger can help the paper separate from its backing.
Privacy policy, Terms and Conditions, and Refund policies are linked in the footer menu.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Other
You can contact us through our contact page! We will be happy to assist you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.